The Fleet and Family Support Program (FFSP) is the Navy's primary agency for delivering an array of human services intended to enhance the stability and self- sufficiency of individuals and families, resulting in increased operational readiness. FFSP direct services are provided by installation Fleet and Family Support Centers (FFSC).
Program Development and Execution Serves as non-clinical consultant and instructor. Develops, coordinates, and instructs the Intercultural Relations course programming including but not limited to advance cultural classes, new-comers briefs, skill-building (overcoming culture shock, managing stress, and understanding cultural differences) and various Work and Family Life (WFL) relocation and cultural issues and concerns as part of on-going FFSC Skills for Living program.
Performs tasks in accordance with relocation cultural adaptation program instructions. Assists clients with relocation issues, including area orientation, schools, housing, childcare, sponsorship, smooth move, new spouse orientation, and personal problems such as relocation stress, cultural adaptation, and disruption of social and family ties.
Provides hands-on training in the use of Singapore public transportation, shopping and basic needs by conducting field trips in order to provide rapid familiarity of Singapore environment. Prepares lesson guides, audio, visual aids, and handouts for distribution. Provides orientation training to all newly arrived personnel. Topics include introduction to the country and its culture, customs, foods, language, currency, etiquette, etc.
Coordinates Singapore American Friendship Program in order to familiarize base personnel with the Singapore community, custom, culture and the languages. Provides and facilitates the simple translation services to base personnel. Develops, prepares and maintains an assortment of maps and narrative directions to popular local sites, destinations, and off base process such as licenses, vehicle, cell phone services and other local regulations for everyday personal services.
Tracks national and local data on public service events, festivals and travel information. Develops and facilitates follow-on workshops to further awareness and understanding of the local culture; provides encouragement and skills to help military members, family members, and other eligible beneficiaries continue their adjustment process overseas and promote positive interaction with the host nation.
Keeps up-to-date on current Singaporean affairs to update services and disseminate accurate information to customers. Conducts individual non-clinical counseling to assist customers with cultural adaptation issues. Develops ICR brief and Liberty packet for visiting personnel and ships. Serves as a point of contact with the Singapore National Tourist Organization and other related agencies. Performs front desk duty as needed in support of the entire center.
This includes answering the center's central telephone system, greeting and responding to walk-in customers, registering participants for workshops, and determining the best appropriate referral service within the center.
Home Visitor Program Conducts Singapore Home Visitor program for newly arrived personnel to acquaint them with their new off-base homes, use of appliances, and assists with locating various important facilities such as, where to pay bills, school bus stops, public transportation, etc. along with introducing them to their neighbors. Interviews and assesses client needs and concerns related to Intercultural Relations, Relocation Services and Information and Referral.
Identifies and clarifies issues/concerns and determines appropriate referrals within FFSC or civilian/military community. Assists clients in prioritizing issues and developing plans and goals tailored to specific needs and concerns. Provides advice, guidance, and additional referral options to clients as needed. Monitors and tracks each case to evaluate and ensure customer service and client satisfaction.
Periodically reviews cases with the FFSC Site Manager or WFL Consultant, recommending and carrying out appropriate actions to resolve concerns. Program Data Analysis Contact appropriate off-base local agencies such as local governments, cultural, historical facilities in order to provide off-base information to U.S. Department of Defense base personnel.
Provides specified data for off base living to include information concerning Singapore homes, paying household bills, consumer education, cultural and recreational opportunities occurring in the NSA Singapore area that can be reached quickly/easily. Evaluates and interprets data received from interviews during home visits. Conducts research, revises current services, and develops new services that best accomplish the goals for the program.
When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show students name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
*If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S.
Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
FFR_NAFRecruitment@us.navy.mil · 81-468-16-5446
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $23.5 – $28.5/hr.
Applications close on 2026-10-01.
This position is open under the 'Overseas' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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