As an ICT within the Clinical Operations Center, the incumbent primarily serves as a liaison to community hospitals and assists with discharge processes, including placing orders for provider hold/signature for the Medical Officer of the Day (MOD) or Primary Care Provider. The incumbent will also support discharge planning within the facility as needed.
The Integrated Care Technician (ICT) serves as a critical member of the Clinical Operations Center (COC), supporting care coordination for Veterans receiving inpatient or outpatient services at VA and community facilities.
Major duties include: - Coordinates discharge planning with community and VA hospital partners, ensuring timely submission of orders for home health services, DME, IV infusions, wound care, and other post-acute needs.- Documents veteran encounters, uploads admission/discharge summaries, and notifies PACT teams of status changes to support continuity of care.- Maintains ongoing communication with Community Case Managers, Social Workers, PACT, NIC, and other interdisciplinary teams to monitor hospitalized Veterans and address care needs.- Reviews and manages high-volume daily communications, including e-fax streams, emails, and view alerts, capturing critical inpatient information and ensuring prompt response.- Provides cross-coverage for fellow ICTs during periods of absence to maintain uninterrupted operations.- Supports nursing staff in meeting required 72-hour clinical follow-up windows for COPD, CHF, and bacterial pneumonia diagnoses.- Monitors multiple inpatient notification pathways including ECRs, view alerts, email, phone, and fax to identify hospitalized Veterans.- Maintains daily and weekly tracking tools for internal operations and VISN reporting, including length-of-stay metrics and inpatient census data.- Initiates consults for a wide range of services such as PT/OT, skilled nursing, hospice, home health, wound care, infusion therapy, tube feeding/TPN, oxygen, DME, supplies, Traveling Veteran Program, and related care needs.- Assists with transfers back to VA facilities and coordinates care for Veterans returning from community hospitals.- Retrieves required clinical documentation from external hospital portals, supporting transfer center and inpatient review teams as needed.- Conducts hospital visits and provides presentations to community nursing staff and discharge planners regarding VA processes.- Notifies Decedent Affairs of Veteran deaths in accordance with policy and reporting requirements.
Inpatient ICT Duties (VA Facility) - Places inpatient consults and discharge coordination orders on hold for provider signature to streamline hospitalist workflow.- Completes FL2 forms, Bene Travel requests, and conducts chart reviews for all admitted Veterans to support safe and timely discharge planning.- Coordinates discharge needs for Veterans hospitalized at DoD and affiliated VA medical centers.- Participates in required rounds and huddles including NIC Safety Huddle, Touchpoints, and Interdisciplinary Team (IDT) rounds, providing updates and addressing barriers to care progression.- Provides coverage for Transfer Center operations or other ICTs during absences and offers guidance on SOPs and daily administrative processes as assigned.- Manages inpatient consults on hold for signature across multiple specialties, including Physical Therapy, Infectious Disease, Home Health, Home Infusion, DME, Podiatry, Wound Care, Orthopedics, Hematology, Vascular, Rheumatology, and Pulmonary.- Supports VISN, COS, and BED reporting responsibilities through accurate data tracking and timely submission.
Clinical duties to be determined by section chief. Work Schedule: Full-Time; Monday - Friday 0800 - 1630 Compressed/Flexible: Telework: This position may be authorized for ad-hoc telework. Ad-hoc Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.
Position Description/PD#: Intermediate Care Technician - Clinical Operations Center/PD99968A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Allan.thongrattana@va.gov · 951-517-6941
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52693 – $68502/yr.
This position is eligible for telework.
Applications close on 2026-09-14.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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