This position is located in the Federal Student Aid (FSA). FSA is the Principal Office of the United States Department of Education responsible for awarding billions of dollars in federal student aid funds. Our vision is to be the most trusted and reliable source of student financial aid, information and services in the nation. Our core values include integrity, customer service, excellence, respect, stewardship and teamwork.
APPLICATION LIMIT: This vacancy announcement is limited to the first 200 applications received and will close at 11:59PM Eastern Time on the day that we receive the 200th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. This position is eligible for Remote/Virtual work.
However, this position may fall under the Presidential Memorandum titled "Return to In-Person Work" which will require you to go into the office if you are located within 50 miles of a Department of Education facility in these locations: Washington, DC, Dallas, TX, San Francisco, CA, Seattle, WA, Kansas City, MO, Chicago, Il, Atlanta, GA, Philadelphia, PA, New York City, NY, and location is negotiable. Actual salary will be based on location of selectee.
Locality pay tables available at www.opm.gov . We encourage you to read this entire vacancy announcement prior to submitting your application. As an IT Program Manager (Service Designer), GS-2210-15, you will be responsible for: Leading discovery and design efforts rooted in empathy for students, families, and financial aid administrators.
Ensuring FSA services are intuitive and accessible to users of all backgrounds, and that every interaction builds trust and confidence in the program. Looking beyond the screen to understand and improve the end-to-end journey of applying for and receiving aid, mapping processes, policies, and touchpoints across agencies and partners, identifying pain points and opportunities for more seamless, equitable services.
Designing solutions that account for the full ecosystem, not just individual transactions. Leading usability testing with diverse users, incorporating feedback into design iterations. Ensuring that final solutions can scale to millions of FSA users while maintaining clarity, accessibility, and reliability. Championing design to drive organizational change, challenging outdated processes and building alignment across stakeholders.
Proactively pushing through barriers to user-focused innovation and modeling a bias for action to unlock better outcomes for students and families within a complex federal environment. Working hand-in-hand with product managers, engineers, policy experts, and contractors to ensure design decisions are fully integrated into development.
Mentoring others in human-centered and service design practices, elevating the organization's overall design maturity and building a culture that values design as essential to delivering public services that work for everyone.
Education cannot be substituted for experience for this position and grade level.
As an ED employee, you will also benefit from our family-friendly work environment. As part of our commitment to maintain a work life balance, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service. Other flexibilities that may be available to you include alternative work schedules. You may be eligible to receive a recruitment incentive for this position.
To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon. You may be eligible to receive a relocation incentive for this position. To receive this incentive payment, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.
You may be eligible to participate in the Student Loan Repayment Program as a recruitment incentive for this position. To receive student loan repayments, you will be required to sign a service agreement obligating you to remain with the U.S. Department of Education for a specified period as agreed upon.
Full federal benefits details →
tyra.hunter@ed.gov · (202) 219-1528
This position is with Department of Education Headquarters, Department of Education.
The posted pay range is $147945 – $197200/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-28.
There are 4 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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