THIS IS A MERIT ARMY NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION UNIT: ARNG TRAINING SITE CMD DET LOCATION: Camp Ripley, Minnesota SELECTING OFFICIAL: MAJ Adam Stock, (320)-616-3089 ARMY NATIONAL GUARD MEMBERSHIP IS REQUIRED
Major Duties: This is not an all-inclusive list A IT SPECIALIST (CUSTOMER SUPPORT) (T32, MERIT), GS-2210-9/11, GS 09: This is a developmental position. The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01. The incumbent performs GS-2210-09 duties under closer than normal supervision.
Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency. The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached. (40%) 2.
Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met. (40%) 3.
Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility. Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work.
(20%) Performs other duties as assigned Incumbent is considered eligible for non-competitive promotion to target position upon meeting time in-grade restrictions and the following requirements: (1) Incumbent demonstrates ability to perform at target grade level; (2) Higher level work exists at target grade level; (3) Increased responsibilities are assigned; (4) Supervisor recommends promotion; (5) Incumbent completes all required training and conditions of employment, and (6) Incumbent completes all regulatory requirements for career ladder promotions.
Consequently, promotion is not guaranteed. Performs other duties as assigned. GS 11: Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures.
Responds to a variety of failures to devise recovery plans for system failures. Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detects damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements.
In case of system failure, makes quick fixes to restore operations, then analyzes problems, develops recommendations, and works with other staff to implement changes. Trouble-shoots and repairs IT systems and related components, (software & hardware) implementing Army standards and accepted practices.
Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements. Coordinates support actions with user, other IT personnel, and higher levels as required. Evaluates IT hardware and software used by activities. Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
Works with users to test and evaluate a variety of software packages. Resolves problems to the extent possible before referring more difficult problems to appropriate levels.( 40%) 2. Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
Supports users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations.
Receives, responds to, and ensures resolution of all types of help center calls. ( 40%) 3. Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Maintains awareness of current trends in information technology. (10%) Performs other duties as assigned. The above does not list all duties. The full list of duties can be provided upon request.
EDUCATION: If using education to qualify: GS-9 (or equivalent) master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11 Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree You must provide transcripts or other documentation to support your Educational claims.
To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
This position is with Army National Guard Units, Department of the Army.
The posted pay range is $67290 – $87482/yr.
This position is eligible for telework.
This position requires a Secret security clearance.
Applications close on 2026-10-06.
This position is open under the 'Nguard' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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