The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in The Technology and Networks, Information Technology and Management, Digital Strategies and Engagement Department (DSE) New York. National Museum of the American Indian (NMAI), Under Secretary of Museum and Culture, Smithsonian Institution (SI).
The IT Specialist (CUSTSPT) is responsible for providing IT Customer Support, audiovisual (AV), and multimedia systems support and serve as technical lead at the NMAI New York. In this position, you will: Provide advanced IT customer support for NMAI New York Staff by independently diagnosing and resolving complex or non-routine technical problems.
Troubleshoot issues involving desktop and laptop hardware, operating systems, network connectivity, printers, mobile devices, teleconferencing platforms, and integrated audiovisual (AV) environments. Provide audiovisual and multimedia technical support for museum programs, public events, educational activities, film screenings, exhibitions, and internal meetings at NMAI New York.
Plan and coordinate small to medium scale information technology (IT) and audiovisual (AV) projects for NMAI New York, including gallery technology upgrades, conference room and meeting space improvements, equipment refreshes, and deployment of new or replacement technologies. Maintain inventories of information technology (IT) and audiovisual (AV) equipment for NMAI New York and monitors equipment lifecycle status to support operational continuity and planning.
The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options. Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
Flexible Spending Accounts - https://www.fsafeds.com/ Health Insurance - http://www.opm.gov/insure/health/index.asp Leave - http://www.opm.gov/oca/leave/index.asp Life Insurance - http://www.opm.gov/insure/life/index.asp Long Term Care Insurance - http://www.ltcfeds.com Retirement Program - https://www.opm.gov/retirement-services/
This position is with Smithsonian Institution , Other Agencies and Independent Organizations.
The posted pay range is $88005 – $114413/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-11-19.
This is a Full-Time, Permanent position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-05 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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