This incumbent will serve as an IT Specialist at the Department of Veteran Affairs' End User Operations (EUS) division of The Office of Information (OIT) and Enterprise Command Operations (ECO), Enterprise Service Desk (ESD). Providing central engineering services and management of a technical framework promoting one technology vision across VA, which supports system optimization, Integration and interoperability throughout the enterprise.
Will serve as an IT Specialist for the Program (a functional area of Support Services). The incumbent provides technical oversight and support of IT Service Management (ITSM) tools and technologies resident In the CMWA System (e.g., Remedy, Apropos, Automated Notification Reporting tool, etc), In regard to enterprise IT infrastructure within a system engineering framework.
Operates as a subject matter expert regarding IT Infrastructure Library (ITIL) framework and best practices, providing enterprise-level IT support for ITSM tools and technologies and related issues; that ultimately affect the plans, goals, and effectiveness of VA nationwide.
Major Duties: Provides support for the CMWA System, ensuring that service requests/incidents assigned to the team are appropriately worked to meet established timelines and that actions taken, and closure descriptions are adequately annotated.
Responsible for system and user configuration and management, including but not limited to, deployment of software, user setup and maintenance (adding new user accounts, assigning access/permissions, configuring group assignments, providing user instructions/education, etc.); and customizing or developing new functionality.
Participates In requirements gathering, functional analyses, and documentation to ensure the system functions appropriately and meets the needs of the organization. Plans, designs, analyzes, documents, tests, and makes recommendations for implementation and/or integrations required to maintain the CMWA System.
Communicates and coordinates regularly with the Program Manager/Director, as appropriate, regarding priorities, resources, productivity and achievements; and provides updates/status reports within specified timeframes. Provides training and technical guidance to newly assigned and/or junior members of the team.
Documents tests, and updates standard operating procedures (SOPs) and guidelines for processes related to the CMWA System, including but not limited to current systems documentation/diagrams; software versions; license Inventories; etc. Manages systems, including but not limited to testing and maintaining current patches, security updates, revisions, etc.
Keeps abreast of IT trends, software development and application packages throughout VA and the data processing community and serves as a technical authority for equipment and software related to the CMWA System. Advises top IT officials and managers or user organizations on new developments and advanced techniques in the specialty area in order to incorporate changes or improve efficiency.
Coordinates work schedules for the assigned team to ensure adequate support coverage for four time zones across the nation, as requested by the Program Manager/Director. May be called upon to establish work objectives, set priorities, assign tasks, and coordinate team activities. Evaluates computer network equipment with regard to its selection or utilization or designs systems and software for accomplishment of work through Information technology.
Provides input for budget planning related to expendable and non-expendable supplies; equipment/software needs, including impact on existing systems, license requirements, etc. and other resources necessary to maintain the CMWA System. ***Additional duties may be required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Codes: 411, 431, 451, 801.
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT SPECIALIST/PD12236A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required, as needed, for this position-25% or less.
Work Schedule: Monday-Friday; 8:00AM to 4:30PM EST. Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy. Telework: (AdHoc) Authorized at Manager's discretion. Virtual/Remote: This is NOT a virtual, NOR a remote position. Physical Demands: The work is sedentary.
Some work may require walking, standing, and carrying of light items; in conjunction with travel, and to attendance at meetings and conferences away from the work site. Working Conditions: Most work is performed in an office setting or computer room environment. Frequent work around computer equipment and cabling requires knowledge of potential hazardous situations and observance of normal safety precautions.
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position, at this grade level.
This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.
The posted pay range is $106437 – $138370/yr.
This position is eligible for telework.
Applications close on 2026-10-23.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-19 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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