This position is located in Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Specialist responsible for the full range of duties within their assigned roles in the Enterprise Command Center to provide event management services for addressing IT operational events in order to maintain the interoperability of production systems and services.
Major Duties: Event Monitoring Division Shift work duty hours. Division conducts 24/7 shift operations to monitor the national IT environment. Division has access to all national/district monitoring systems but is not physically together at a physical facility. Utilizes experience, discretion, judgment and knowledge in the planning, execution, operation and maintenance of IT systems and infrastructure.
Participates as a team member with others in a virtual environment accountable to the division chief. Assisting in creating documentation on IT systems and infrastructure. Assists in implementing new technologies at the direction of the division chief to enhance health systems operation in support of critical applications and business processes. Monitoring operations are conducted from local sites across the nation.
Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable). Troubleshoot system hardware and software. Analyze incident data for emerging trends. Maintain incident tracking and solution database. Diagnose and resolve customer reported system incidents, problems, and events.
Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience. Monitor and report client-level computer system performance. Develop a trend analysis and impact report. ***Additional duties required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Codes: 411-Technical Support Specialist.
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist/PD18616A Bargaining Unit: Yes Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Sunday-Tuesday; 3:30PM to 12:00AM EST. Required: Weekend and holiday work. Compressed/Flexible: No Telework: (AdHoc) Authorized at Manager's discretion. Virtual/Remote: This is NOT a virtual, NOR a remote position.
Physical Demands: This position is sedentary working at a keyboard and monitor. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs may be required. *Subject to call back outside of regular tour of duty.* Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.
This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.
The posted pay range is $92023 – $119633/yr.
This position is eligible for telework.
Applications close on 2026-09-21.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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