This position is located in the Department of Veteran Affairs' Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT). Serving as an IT Specialist responsible for the full range of duties within their assigned roles in the Enterprise Command Center to provide event management services for addressing IT operational events in order to maintain the interoperability of production systems and services.
Major Duties: GS-2210-9 Serves as a team member on ad hoc and/or standing work groups in a virtual environment accountable to the division chief. Creates and maintains documentation on networks, systems, applications and databases to include historical and trending information. Develops and manages customer service performance requirements. Works with customers to test applications to assure software and systems quality and functionality.
Participates in networks, systems, applications and databases designs to ensure implementation of appropriate monitoring systems. Assesses security events to determine impact and implements corrective actions. Documents systems administration standard operating procedures. Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements. Maintains problem tracking and resolution databases.
Participates in the planning, execution, operation and maintenance of IT systems and infrastructures to insure systems can be properly monitored. Consults with customers to identify any specify requirements and/or actions required for various events. Monitoring of events to identify Incidents and provide to the appropriate support organization.
Participates in the restoration processes (Critical, High-Level Incident) for service outages, bringing information available from monitoring tools. Contributes monitoring timeline/event information for Problem Management, for inclusion in any Post Incident Review (PIR) Monitoring of all scheduled/unscheduled maintenance to determine if system that are monitored have returned to their normal state of operations.
***Additional duties required, within scope of the position descriptions.*** Major Duties: GS-2210-11 Monitors network, system, applications and database performance for changes that could cause a degradation or loss of the IT system or application. This is accomplished by monitoring various system performance factors in the networks, systems, applications and databases workloads. Monitors assigned networks, systems, applications, databases using various reporting programs.
Serves as a team lead or team member on ad hoc and/or standing work groups in a virtual environment accountable to the division chief. Creates and maintains documentation on networks, systems, applications and databases to include historical and trending information. Develops and manages customer service performance requirements. Works with customers to test applications to assure software and systems quality and functionality.
Participates in networks, systems, applications and databases designs to ensure implementation of appropriate monitoring systems. Consults with customers to identify any specify requirements and/or actions required for various events. Monitoring of events to identify Incidents and provide to the appropriate support organization. Participates in the restoration processes (Critical, High-Level Incident) for service outages, bringing information available from monitoring tools.
Contributes monitoring timeline/event information for Problem Management, for inclusion in any Post Incident Review (PIR) Monitoring of all scheduled/unscheduled maintenance to determine if system that are monitored have returned to their normal state of operations. ***Additional duties required, within scope of the position descriptions.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Code: 411.
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist/PD18635A Bargaining Unit: Yes Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Tuesday-Saturday; 2:30PM to 11:00PM CST. (Tour of duty may be subject to change based on organizational needs). Compressed/Flexible: May be available/authorized, at Manager's discretion as determined by the Agency Policy. Telework: (AdHoc) Authorized at Manager's discretion.
Virtual/Remote: This is NOT a virtual NOR a remote position. Physical Demands: This position is sedentary working at a keyboard and monitor. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs may be required. Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment.
Computer equipment on the operations floor involves the use of high voltage electricity.
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at the offered grade level(s).
This position is with Deputy Assistant Secretary for Information and Technology, Department of Veterans Affairs.
The posted pay range is $63457 – $99816/yr.
This position is eligible for telework.
Applications close on 2026-09-18.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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