This position is located in the U.S. Small Business Administration (SBA), supporting disaster affiliated Centers under the technical and administrative supervision of the Chief Information Officer (CIO). The position is responsible for information technology work involving systems administration, network services, cloud technologies, customer support, telecommunications systems, continuity operations, and other information security activities supporting Center and Field disaster operations.
As an IT Specialist (Disaster Operations Support) at theGS- 2210, some of your typical work assignments in support of Center activities and field operations may include: Independently performs IT work involving systems administration, operating systems, cloud -connected systems, telecommunications systems, and enterprise applications supporting disaster affiliated Centers and field operations. Performs systems maintenance involving software updates, backup and recovery activities, storage management, performance monitoring, and configuration management to ensure stable and secure operations. Configures, maintains, and troubleshoots network infrastructure components including switches, wireless access points, telecommunications systems, remote connectivity services, cloud-connected network systems, and communications equipment. Provides technical support involving hardware, software, connectivity, remote access services, telecommunications systems, cloud-connected applications, and operating systems. Evaluates operations requirements, analyzes recurring technical issues, and participates in testing system modifications, operational changes, and infrastructure updates. Supports continuity of operations by deploying, configuring, and maintaining field communications equipment, remote access capabilities, laptops, mobile devices, telecommunications systems, and network services supporting temporary disaster locations and surge operations. **The duties listed above are at the GS-11 level. At the lower grade level, more instruction and oversight will be provided.** IMPORTANT NOTES: Your primary residence is considered your official duty station. TRAVEL STATEMENT: You may be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice. If so, you may encounter hazardous working and/or living conditions; i.e., no water or electricity and/or minimal lodging facilities. Travel expenses are compensated based on SBA policy and Federal regulations. This position works on an as needed basis. This means that employees are in a pay and duty status only when activated to respond to workload needs, especially in response to heightened disaster activity. When no longer needed, employees return to an intermittent schedule and are not called into work until the next event necessitates additional staff. However, depending on the workload and/or level of disaster activity, your work schedule may be changed to full-time. Subsequently, if the workload decreases, you may be placed back onto an intermittent work schedule. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and twelve to fourteen hours a day). A valid driver's license may be required.
Continued from above Qualifications Section 3) IF QUALIFYING BASED ON EDUCATION: Major study for graduate level education--computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. For GS-09: 2 academic years of progressively higher-level graduate education. OR Master's degree (or equivalent graduate degree such as LL.B. or J.D. as specified in qualification standards or individual occupational requirements) directly related to the position or other coursework that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR A combination of education and experience. For example, 1 full year (18 semester hours or 27 quarter hours) of graduate-level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. For GS-11: 3 academic years of progressively higher-level graduate education. OR Ph.D. or equivalent doctoral degree. OR LL.M., in a field directly related to the position or other coursework that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR A combination experience as described in "A" and graduate level education as described in "B", when combined, are equivalent to 100% of the qualification requirement. Only graduate level education in excess of two full years (36 semester hours) may be used in this calculation. To compute, first determine the total number of graduate level hours that exceed 36 semester hours, and then divide that number by 18 to arrive at a percentage. Then, divide the total number of months of qualifying experience by 12 to arrive at a second percentage. Add the two percentages together. The sum of the percentages must equal at least 100% to qualify. APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
michelle.liu@sba.gov
Source: USAJOBS.gov — U.S. Federal Government
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