As an IT Specialist (Training, Communications & Change Management) you will serve as a technical training, communications, and change management specialist. Location of position: Washington, DC, Raleigh, NC, Kansas City, MO, Lakewood, CO, Fort Worth, TX, and Tacoma, WA The Office of Digital Management is responsible for managing General Services Administration IT solutions, resources, and shared services.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Design expert technical training, communications, data analysis, coordination, and advice in the future planning and integration of agency-wide/regional technology solutions. Provide agency-wide technical guidance (including videos, instructional guides, and live training) to efficiently and effectively operate software/hardware systems.
Participate and/or lead the implementation of Agency-wide IT program projects from design to support for assigned organization (including communications, training, and user feedback on technical solutions). Researches and reviews new IT developments, including resources and techniques. Plans or recommends their long-range incorporation into the organization's work. Deliver training for end-users in support of new system development and implementation.
Manages the programmatic aspects of the IT training program, which includes developing and implementing robust tracking mechanisms for critical program data and metrics. Monitors and analyzes data such as course enrollment rates, attendance figures, participant satisfaction scores, and the open rates of promotional communications.
Evaluates the overall effectiveness of the training curriculum and marketing efforts, informing continuous improvements, and ensuring the program consistently meets its strategic objectives and delivers maximum value to employees.
You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development
CRCDvacancyinquiries@gsa.gov · 682-329-9396
This position is with Office of the Chief Information Officer, General Services Administration.
The posted pay range is $108173 – $158322/yr.
This position is eligible for telework.
Applications close on 2026-09-21.
This position is open under the 'Disability' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →