This position is located in a Consolidated Patient Account Center (CPAC) in the organization of the Chief Financial Officer (CFO) with the Incumbent serving as a Lead Financial Administrative Specialist in the Accounts Management Division. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions, and the integration of VHA and industry best practices.
Major Duties include, but are not limited to: Ensures agency's strategy plan, goals and objectives are communicated to team members. Communicates assignments to team members including deadlines and time frames for completion. Coaches team members in applying problem solving methods and techniques. Lead team members in balancing workload and tasks. Prepares reports and maintains records of work accomplishments.
Monitors and reports on status of work progress, ensuring quality and deadlines are met. Performs follow up and analysis on third party receivables, co-payments, and payment postings. Actively contacts and pursues insurance companies and third party payers to expedite collections. Identifies ways to expedite collections through contacts in the public and private sector.
Consistently communicates and treats customers (Veterans, their representative, visitors, and all VA Staff) in a courteous, tactful, and respectful manner. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM, Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position. Position Description/PD#: Lead Financial Administrative Specialist (Accounts Management)/PD35100A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
shalita.oliver@va.gov · (919) 672-1636
This position is with Immediate Office of the Assistant Secretary for Human Resources and Administration, Department of Veterans Affairs.
The posted pay range is $62729 – $81553/yr.
This position is eligible for telework.
Applications close on 2026-10-27.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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