This position is located at Pelican Roost RV Park operation at Naval Station Mayport, Florida, The incumbent will lead employees performing the daily operations of the front desk and/or reservation functions for the lodging programs.
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
MAJOR DUTIES AND RESPONSIBLITIES: Leads three or more associates in the daily operations of the Front Desk, reservations, and guest services. May lead Front Desk Associates and train "Host Volunteers" at both RV parks. May be required to act as the supervisor in his or her absence. May endorse leave requests and input to work schedules. Reports to supervisor on performance, progress and training needs of employees, and on behavior problems of employees.
Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times by monitoring business transactions of Front Desk Associates. Monitors and trains to ensure associates provide a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answers guest questions concerning RV Park facilities; and provides information about local attractions.
Provides training and assistance in how to handle customer complaints. Reports status and involves management as necessary. Serves as the point of contact for resolving administrative problems. Provides guidance, reviews workload and routine operational issues, and complaints related to front desk operations and reservations.
Monitors room availability, registers, and availability of rooms to guests; transmits and receives messages; keeps records of occupied rooms and guest accounts; makes and confirms reservations; and presents statements to and collects payments as necessary. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register the guests. Verifies registration information and secures a credit card for incidental expenses and authorizes the credit card for room charges.
May be required to check all vacation rental cabins prior to guest arrival to ensure the room is clean and ready for occupancy and reports status to supervisor. May be required to coordinate group registration, i.e., Rally RV Groups, and check out utilizing the PMS. May be required to run and print various reports from the PMS, such as Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports. Answers phones and replies to guest questions.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for the accountability of all RV site rooms and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat.
Reconciles room status with the Volunteer Host on Duty and coordinates with housekeeping and maintenance department to ensure sites/cabins are ready for occupancy. May be required to train new front desk associates and monitor performance, providing coaching/counseling as required. Performs other duties as assigned.
This position does not have a positive education requirement.
This position is with Commander, Navy Installations Command, Department of the Navy.
The posted pay range is $19 – $21/hr.
This position requires a Other security clearance.
Applications close on 2026-10-06.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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