This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Communications (OC), Call Center Operations Group, Division of Call Center Operations.
As a Lead Health Insurance Specialist, GS-0107-14, you will oversee 1-800-MEDICARE call center operations, collaborate with staff and leadership to improve customer service and contractor compliance, and guide specialists in problem-solving, work methods, and project execution.
Key Responsibilities
Provides oversight and authoritative direction in the development, implementation, and management requirements for 1-800 Medicare.
This position is with Centers for Medicare & Medicaid Services, Department of Health and Human Services.
What is the salary for this position?
The posted pay range is $143913 – $187093/yr.
Is this position remote or telework eligible?
This position is eligible for telework.
What is the application deadline?
Applications close on 2026-11-05.
Who is eligible to apply?
This position is open under the 'Fed Transition' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov