WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services Service Center - Accounts Management Fresno REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a team lead, providing guidance, coordination, and support to employees engaged in analytical and program support work.
Articulates and communicates assignments, projects, problems to be solved, actionable events, and deadlines, ensuring work is distributed based on priorities, workload, and employee capabilities. Monitors the status and progress of work, ensuring assignments are completed within established timeframes and meet quality standards. Reviews completed work to ensure consistency with supervisor instructions, established priorities, and applicable procedures.
Performs analytical studies and program reviews to evaluate the effectiveness of operations in meeting established goals and objectives. This includes analyzing program data, identifying problem areas, and recommending improvements to work methods, procedures, and techniques to enhance efficiency and effectiveness of operating line or administrative support programs.
Supports the development and implementation of project plans by coordinating activities, establishing timelines, and assisting in the identification of appropriate methods and procedures for accomplishing assigned work. The incumbent ensures that plans and activities are aligned with established organizational goals, schedules, and policies. Prepares reports, memoranda, and other written materials that document findings, recommendations, and guidance.
The incumbent may participate in briefings and meetings to communicate analytical results, provide technical insight, and support the implementation of recommeneded actions. STANDARD POSITION DESCRIPTIONS (SPD): PD94303 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $106973 – $139067/yr.
This position is eligible for telework.
Applications close on 2026-10-23.
This is a Tour of Duty: Day Shift, Monday-Friday, start and stop times between 6am - 6pm, 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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