This position is located within the Portland Area Indian Health Service, Yakama Service Unit, in the Nursing Direct Referrals Department. The incumbent serves as a Lead Medical Support Assistant, providing technical leadership to Medical Support Assistants performing patient access, scheduling, referral coordination, registration, records management, and clinic communication functions.
Distributes, balances and monitors the workload among employees. Coordinates MSA schedule to ensure coverage of all patient access points Provides on the job training to team members and new employees Identifies and implements corrective action to resolve discrepancies to process claims/payments Coordinates with clinical and administrative staff to support efficient clinic operations and patient access.
Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)
There are no education requirements. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. The Indian Health Service (IHS), National Health Service Corps (NHSC), and the Health Resources and Services Administration (HRSA) have student loan repayment programs for qualifying health disciplines. This is a competitive process separate from the hiring process. Opportunities for LRP are based on agency hiring priorities and availability of funds.
For additional information please visit: For IHS - http://www.ihs.gov/loanrepayment/ For NHSC - https://nhsc.hrsa.gov/loanrepayment/ For HRSA Nurse Corps - https://bhw.hrsa.gov/loansscholarships/nursecorps
marlen.ramos@ihs.gov · (480) 217-9496
This position is with Indian Health Service, Department of Health and Human Services.
The posted pay range is $45409 – $59031/yr.
This position requires a Other security clearance.
Applications close on 2026-09-30.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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