The Cincinnati VA Medical Center is seeking a Lead Medical Support Assistant (MSA) in Primary Care Services. This position is a foundational role that may perform duties in any of the Primary Care Outpatient Clinics (Main Campus, New Veteran Services (formally known as OEF/OIF), and/or at the CBOC Locations. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Lead Medical Support Assistant (MSA)/Office Manager: The Lead MSA/Office Manager position serves as a Lead for all Primary Care Advanced Medical Support Assistant (AMSA) staff and is a foundational role within Primary Care. Duties may be performed in any of the Primary Care Outpatient Clinics (Main Campus, New Veteran Services (formally known as OEF/OIF), and/or CBOC. Duties and responsibilities include but are not limited to: Provides administrative support and works collaboratively with the patient aligned care teams (PACT) assigned which includes physicians, registered nurses, licensed practical nurses, as well as secondary members of the team such as pharmacists, social workers, dieticians, behavioral health staff, etc. in addition to other administrative staff. Ensures clinics operate effectively and efficiently under the supervision of the Supervisory MSA, Supervisory Administrative Officer and/or CBOC Administrator. Has administrative and professional responsibility for planning and directing the AMSAs activities. Monitors and makes work assignments, provides input on performance, resolves complex daily workplace issues to ensure patient services are met and efficient workflow is maintained. Manages consults, workload reporting, PCMM assignment, EOC issues and other vital issues related to the clinic. Act as a liaison between the AMSAs and staff in order to resolve day to day conflicts. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to management. Assist the supervisor with compiling audits, and gathering data for information used to complete daily, weekly, monthly and/or yearly reports. This is accomplished by preparing, printing and interpreting various management reports to include, but not limited to scheduling, recall and ICB audits. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. The Lead MSA serves as a timekeeper as needed. The Lead MSA will also complete other duties as assigned, and deemed necessary for the daily and overall operations of the service and facility. Supervisory Controls: The Lead MSA/Office Manager comes under the direct supervision of the Supervisory MSA, Supervisory Administrative Officer and/or CBOC Administrator. May also include the Main Campus/CBOC Nurse Managers or Primary Care Program Specialist. Work Schedule: Monday - Friday 8am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91689-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Amber.Clark6@va.gov
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →