This Lead Medical Support Assistant position is located within the Connected Care Service Line of the VA Bedford Healthcare System. The position is full-time at 40-hours per week.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Lead Medical Support Assistant performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at VA Medical Center.
Duties include, but are not limited to: Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met; Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e.
labs, EKGs, x-rays) to ensure readiness for the patient visit; Monitors clinic's Access to care; Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff; Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package; Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e.
set-up of clinic grids, cancel and restore clinics; Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes; Prepares correspondence and memos as needed; Promotes Veteran registration for and utilization of HealtheVet (MHV); Stocks basic office supplies for the executive suite; Enters Veterans seeking emergent/urgent care, scheduling appointments accurately; Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
Incumbent updates all patient demographics; Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient; Assures that all appropriate VA forms are used correctly, and regulations followed; Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations; Other duties as assigned.
Work Schedule: Monday-Friday, 7:30am-4:00pm or 8:00am-4:30pm Telework: Available, as determined by the agency policy (Ad-Hoc) Virtual: This is not a virtual position.. Functional Statement #: F01612 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized Notifications: Veterans' preference does not apply for internal or other current permanent Federal agency employees.
Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is not a Bargaining Unit position. This position is covered by a special rate.
There is no educational substitution for this grade level.
hannah.farrar@va.gov · 401-996-5673
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $62805 – $81649/yr.
This position is eligible for telework.
Applications close on 2026-11-16.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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