The Lead Medical Support Assistant Functions as the Lead Clerk for all Advanced Medical Support Assistant (MSA) of the Specialty Clinics at the Ralph H. Johnson VA Medical Center. The Incumbent will independently function under the supervisor of a HAS Supervisory Medical Administration Specialist, Specialty Clinic. The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assures coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. Other assigned duties are not limited to: The Lead MSA will monitor and make work assignment for all MSA's and provide input on performance, resolve daily workplace issues and maintains efficient workflow. Independently plans, organizes, and executes work through leadership and management of assigned staff to meet requirements and complete the duties and responsibilities of this position. Familiar with the MSA related VHA Directives, policies and procedures. Knowledge of patient eligibility for VA medical care, priorities for care, release of information, HIPPA laws and the Medical Fee Basis programs. Responsible for assisting with oversight and completing Quality and Assurance audits of medical record scanning performed by all MSA's. Performs duties including, but not limited to: updating demographic information, updating BMS Whiteboard, collecting insurance for third party collections, processing patient movements, and scheduling appointments. Must have a solid knowledge of multiple systems and current computer technology. Skills in compiling readily available data from prescribed sources. Responsible for reporting backlogs, difficulties in meeting deadlines, etc. to the supervisor, to include recommendations and plans for resolution. Schedules outpatient clinic appointments using Veterans Health Information Systems and Technology Architecture (VistA) scheduling options. Possess working knowledge of inpatient and clinic processes and services. Provide administrative support to variety of staff and other members of the interdisciplinary team. Must provide excellent customer service and must adhere to VA local, National and Service policies and procedures. Performs other duties as assigned. Work Schedule: Monday thru Friday, 7:30am - 4:00pm Telework: This position is not telework eligible. Virtual: This is not a virtual position. Functional Statement #: 60486-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
IMPORTANT: Education may not be substituted for experience for this position.
Robyn.Eubanks@va.gov 843-789-6749
Source: USAJOBS.gov — U.S. Federal Government
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