The Lead Medical Support Assistant will support the Specialty Care Service with the Iowa City VA Health Care System. The Lead Medical Support Assistant must demonstrate the ability to effectively plan, organize, and execute a wide range of responsibilities with staff and patients.
The incumbent provides medical administrative support to one of more outpatient clinics and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinic.
NOTE: The 2-page Resume requirement does not apply to this position. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage. The Lead MSA evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings.
The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
Assignments at this level include but are not limited to: Conducting phone audits Distributing and balancing the workload among employees in accordance with established work flow or job specialization Assuring timely accomplishment of the assigned work flow or job specialization Assuring timely accomplishment of the assigned workload.
Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities Obtaining assistance from the supervisor on problems that may arise. Provides on the job training for employees in accordance with established procedures and practices.
Ensuring accurate and timely scheduling of appointments Providing guidance to staff members, to include changes in policies and procedures, creating and maintaining employee work schedules, and acting as a liason among Advanced MSA staff, patients and other interdisciplinary staff to resolve day-to-day conflicts. Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Telework: Not available Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
If selected, to meet the basic requirement of high school education or equivalent and prior to a job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Timothy.Michael@va.gov · 612-467-5503
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $55240 – $71814/yr.
Applications close on 2026-10-30.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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