The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant, located at the Sandusky VA Clinic within Community Outpatient Service. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. Responsible for daily workload assessments, assigning work, assuring proper staffing coverage, and determining training needs of MSAs to provide support across interdisciplinary settings.
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Monitors the Cancelled Appointments and Consult Management initiative (CACMI) for cancelled/no show appointments.
Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assures coverage of all areas of responsibility. Conducts ongoing reviews to ensure quality of work. Ensures accurate and timely scheduling of appointments. Provides guidance to staff members to include changes in policies and procedures. Distributes and balances workload. Creates and maintains employee work schedules.
Orients and provides on-the-job training for new and current employees. Ensures all training requirements are met. Organizes the work structure of his/her assigned areas. Act as liaison between MSA and staff in order to resolve day to day conflicts. Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments.
Reports backlogs, difficulties in meeting deadlines, staff conflicts, or difficulty in securing information from clinicians or the record. Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills. Work Schedule: Full-time, Monday-Friday: 8:00 AM - 4:30 PM. Telework: Not available Remote: This is not a remote position.
Functional Statement #: 91465-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
joseph.amato@va.gov · (216) 701-0469
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52688 – $68496/yr.
Applications close on 2026-10-19.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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