The Lead Medical Support Assistant (LMSA) is responsible for the coordination of assignments and workflow found in an interdisciplinary unit. The LMSA is responsible for daily workload assessments, assigning work, assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Provide direct customer/patient service. Identifies the customer's/patient's situation properly and performs the tasks required to resolve the customer's/patient's problem accurately and in a timely manner. Follows-up as necessary, to ensure a satisfactory resolution.
Consistently responds to patients', families', visitors', and co-workers' requests for assistance promptly and in a friendly and cooperative manner. Provides verbal and/or written information that is thorough and correct, using clear and precise communication methods to ensure that customers understand. Work Schedule: Monday - Friday, 7:00am - 4:00pm Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no education substitution experience at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Armand.Lee@va.gov · 9104751642
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $62504 – $81257/yr.
This position requires a Other security clearance.
Applications close on 2026-09-11.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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