The Lead Medical Support Assistant serves in the Dental Service Department at the Nebraska-Western Iowa Healthcare System, Omaha, Nebraska. The Lead MSA provides expertise, guidance and direction and has responsibilities related to providing administrative support, coordination, and technical assistance in the planning, development, and maintenance of an effective, comprehensive and integrated provides care to both outpatients and inpatients at the Omaha, Lincoln and Grand Island VA facilities.
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The LMSA within the Dental Services provides a wide range of essential management and administrative support for the Dental Service. These activities include patient management, Advanced Clinic Access/Systems Redesign projects, data collection and analysis for the Dental Service clinic workload, performance improvement programs, fee-basis dental programs, and resident training programs. The employee provides clerical support to the Chief, staff, and residents of Dental Service. Major duties include (but not limited to): Coordinates and maintains overall patient flow of Dental Clinic Teams Receives patients and visitors in person or telephonically. Records and relays messages and/or redirect calls as necessary. Refers to urgent messages and patient information for immediate action. Insure eligibility for care and contacts appropriate staff members for verification. Schedules for appointments and provide information regarding clinic and hospital policies, procedures and locations. Receives and handles concerns ensuring that quality service is rendered in a timely, competent and caring manner. Responds to complex questions and provides advice regarding regulations involving a range of issues. Receives and facilitates treatment of all inpatient and outpatient dental consults. Determines patient eligibility for benefits and schedules and coordinates patient appointment accordingly. Collect, organize, maintain, and ensure the integrity of numerous data collection resources. Prepares new and recurring reports such as quality assurance assessments, annual budget information, expenditures for contracted lab and dental services. Serves as primary manager of dental fee basis programs. Initiates referrals for fee base and community outsourcing programs. Prepare quarterly reports on dental fee basis activity for VISN and VACO, as requested. Keeps staff informed of the status of their education requirements. Tracks performed education by dental staff and residents. Utilizes word processing, spreadsheet and PowerPoint functions of the personal computer, prepares letter and memorandum correspondence. Inputs and tracks work order requests. Enforces policies regarding the scheduling of patients and communication with those who have excessive failure and no-show appointments. Maintains work schedules and patient flow for contracted in-service dental providers. Attends coordinator meetings, disseminates newest information, policy and codes. Maintains, scans and routes dental records to appropriate personnel. Special Duties as assigned. Work Schedule: Monday through Friday, 7:30 am - 4:00 pm Recruitment Incentive (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized Student Repayment Program: This occupational series may be eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates. Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact VHAV23SLRP@va.gov for more information. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official). Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Michelle.Smull@va.gov 612-467-6629
Source: USAJOBS.gov — U.S. Federal Government
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