The incumbent serves as a Lead Medical Support Assistant in the outpatient clinic setting in primary care, specialty clinics, and/or mental health. Duties may be performed in Clinic Based Outpatient Clinic (CBOC), Inpatient Units, Central Intake, Community Care, Call Center, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model.
Major duties include but are not limited to: Monitor daily operations, assign work based on supervisory priorities, balance workloads, and maintain efficient workflow. Ensure coverage for all assigned areas and create and maintain employee work schedules. Review work quality and ensure appointments are scheduled accurately and on time. Guide staff on scheduling policies, procedures, and workflow changes.
Orient and train new and current employees, provide on-the-job training, and ensure training requirements are completed. Coordinate special projects and scheduling deliverables in accordance with the National Scheduling Directive. Provide input on employee performance and resolve routine workplace issues and conflicts, escalating matters when necessary. Serve as a liaison among Medical Support Assistants, clinical staff, patients, patient advocates, and supervisors.
Track and report workload related to consults, return-to-clinic orders, recall reminders, enrollments, registries, health screenings, and care coordination. Serve as a subject matter expert for scheduling, cancellations, no-shows, encounter management, screening protocols, insurance capture, registration, patient reminders, clinic profiles, eligibility, Community Care, and related communications.
When assigned to Primary Care, back up PCMM functions, support data collection and validation, troubleshoot relevant software applications, validate provider-assignment information, and provide NEAR disposition coverage. Work Schedule: Monday-Friday, 7:30am-4pm & 8am-4:30pm Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 25754F Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Education is only for the Basic Requirement. There is no education substitution for the GS-7 grade level.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $60456 – $78595/yr.
Applications close on 2026-11-09.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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