The Lead MSA will serve in the Specialty Care - Medical Service Department at VA Central Texas Health Care System (CTXVHCS), Temple, TX. The Lead Medical Support Assistant (LMSA) is a highly, specialized position and performs multiple duties. The incumbent may serve with some duties as an Advanced Medical Support Assistant (AMSA), serve as a staff trainer for the various clinical departments, and/or be tasked to complete any additionally assigned duties for Medical Service.
Major duties include, but are not limited to: Develop and maintain interfaces and collaborations within the larger healthcare system with interdisciplinary interactions. Act in the capacity of a liaison/expeditor between patients, supervisor, clinical and frontline staff. Develop training, implement ongoing training programs and standards works for assigned scheduling staff members (AMSAs).
The training will comprise scheduling processes, programs, variations with the various clinics, and appropriate software use for task completion. Perform duties with a multi-disciplinary team that consists of physicians, Registered Nurses, Licensed Vocational Nurses, and other administrative staff members. Reviews and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
Assures coverage of all areas of responsibility; and conducts ongoing reviews to ensure quality of work as well as review tracking systems for items such as return to clinic (RTC) orders, consults, and authorization timeliness.
Provide guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employees' work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; and organizing the work structure of his/her assigned areas.
Assist in creating and maintaining a work environment that fosters productivity, customer service and employee satisfaction while acting as liaison between AMSA, patients and staff to resolve day-to-day conflicts. Expected to work independently to perform position responsibilities with little supervision and demonstrate the ability to set and meet priorities, deadlines, and demonstrate time management skills to adjust the flow and sequence of work to meet expectations.
Participate in team huddles, meetings and required training. Work Schedule: Monday/Wednesday/Friday in Temple, TX; Tuesday/Thursday in Waco, TX, 7:30am - 4:00pm or 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 55679F; Lead Medical Support Assistant Permanent Change of Station (PCS): Not Authorized
Important: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $54236 – $70508/yr.
Applications close on 2026-11-02.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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