The Lead Medical Support Assistant serves as the lead clerk for Medical Support Assistants, including Advanced Medical Support Assistants, supporting outpatient scheduling and specialty clinic operations. The position works within an interdisciplinary, coordinated-care environment and helps ensure patients receive timely, accurate, and customer-focused administrative support.
The Lead Medical Support Assistant performs duties that include, but are not limited to: Leads the daily activities of Medical Support Assistants, including Advanced Medical Support Assistants, supporting one or more outpatient or specialty clinics. Assigns daily workloads, distributes work, and helps ensure appropriate staffing coverage Identifies training needs and trains staff on scheduling requirements, directives, and related administrative responsibilities.
Maintains and monitors appointment schedules to support the proper and timely treatment of patients. Assists with clinic-access contingency planning by adjusting appointment times, locations, or dates and moving patients to other healthcare providers when staffing or coverage conflicts occur. Schedules appointments accurately and promptly, using patient input and coordinating appointments when possible to reduce unnecessary trips to the medical center or clinic.
Uses and monitors the Electronic Waiting List and notifies the supervisor when clinic access is limited or a patient cannot be scheduled within required timeframes. Leads and distributes the daily work of Medical Support Assistants and ensures adequate clinic coverage. Monitors appointment scheduling, wait lists, recalls, consults, and patient-access activities. Adjusts appointments and coordinates alternative coverage when staffing or scheduling conflicts arise.
Collaborates with interdisciplinary healthcare teams and participates in team huddles and meetings. Provides professional and compassionate customer service to Veterans, families, and staff. Safeguards sensitive patient information and follows applicable privacy, safety, security, and infection-control requirements. Participates, as assigned, in daily team huddles and weekly interdisciplinary team meetings involving patient-care planning and management.
Ensures staff obtain, scan, and update health-insurance information and identify patients with third-party insurance to support revenue collection VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 61967F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $57848 – $75204/yr.
This position requires a Other security clearance.
Applications close on 2026-11-12.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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