The Lead Medical Support Assistant (MSA) is responsible for the coordination of Advanced Medical Support Assistant (AMSA). The Lead MSA is responsible for daily workload assessments and determining training needs of MSA's to provide support across interdisciplinary settings. The position is under Radiology Service and is expected to work with all members of the health care team.
Duties include but are not limited to: Assuring coverage of all areas of responsibility. Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules.
Orienting and providing on- the- job training for new and current employees ensuring all training requirements are met. Organizing the work structure of his/her assigned areas and acting as a liaison between AMSAs and staff in order to resolve day to day conflicts. Maintaining working knowledge and understanding the operation of VISTA, Unity, and CPRS systems. Supports the SIM model and participates in continuous process improvement.
Designing training materials and spreadsheets necessary for tracking work progress in the unit by using MS Word, Excel, and/or PowerPoint. Referring calls appropriately by using knowledge of medical terminology. Use of highly developed oral and written communication skills.
Maintains working knowledge of interviewing techniques and fundamental principles of interpersonal communication to enable incumbent to effectively receive patient calls and determine the nature of callers' needs. Diplomacy in dealing with al callers, both internal and external, and in dealing with unit staff. Scheduling Duties - The incumbent schedules clinic appointments using the VistA Scheduling Enhancements (VSE) and other scheduling options in the Service.
The incumbent follows nationally and locally established business rules to schedule appointments for Veterans. Work Schedule: Monday to Friday, 8:00 am - 4:30 pm. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:640-03533FPD03533F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Full federal benefits details →
mohammad.ahmed@va.gov · 6506946000 X15104
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $77591 – $100870/yr.
This position requires a Other security clearance.
Applications close on 2026-09-16.
This is a Monday - Friday, 8:00am - 4:30pm position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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