The Lead Medical Support Assistant (Lead MSA) for the Health Service Area (HSA) 5.1 Float Pool (legacy VISN 20), acts as the primary preceptor for all new Medical Support Assistants (MSAs), including Advanced Medical Support Assistants (AMSAs). The selectee for this position will work either the White City, OR VAMC or Seattle, WA VAMC location, dependant on selectees geographic location. Will be working phyisically on station.
Duties and responsibilities include, but are not limited to: Workforce Leadership and Training Serves as the primary preceptor for all new MSAs and AMSAs in the HSA 5.1 (legacy VISN 20) Float Pool Monitors work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow Assigns workload to individual AMSAs/MSAs and provides guidance on changes to policies and procedures Distributes and balances workload across staff Orients and provides on-the-job training for new and current AMSAs/MSAs in the HSA 5.1 (legacy VISN 20) Float Pool Organizes the work structure of assigned areas Acts as liaison between AMSAs/MSAs and staff to resolve day-to-day conflicts Quality Assurance and Compliance Conducts ongoing reviews to ensure quality of work Ensures accuracy and timeliness of the consult management process in accordance with national Scheduling Directives and Consult Management policies Assures coverage of the HSA 5.1 (legacy VISN 20) MSA Float Pool Patient and Customer Service Serves as the front-line contact for patients and staff, setting the tone for perceptions of health care service quality at the VA Exercises a high degree of tact and diplomacy when working with Veterans who have multiple health problems Provides supportive assistance to Veterans to ensure prompt attention to their health care coordination needs Performs at a competent level in all patient-facing duties Scheduling and Care Coordination Schedules internal and non-VA medical appointments when services are not available at a VA facility Coordinates with internal and private-sector points of contact to authorize and schedule care Receives consult requests for long-term and short-term authorization of outpatient non-VA care Tracks pre- and post-appointment follow-ups Manages clinical documentation and correspondence with Veterans and non-VA providers Administrative Support Delivers administrative support to staff and supervisors associated with (legacy VISN 20) HSA 5.1 MSA Float Pool policies and directives Completes other duties and special projects as assigned by HSA 5.1 (legacy VISN 20) MSA Float Pool leadership Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not available Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
timothy.mcauliffe@va.gov · (208) 422-1000 X7968
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $60228 – $78298/yr.
Applications close on 2026-10-29.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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