The Lead Medical Support Assistant in an outpatient clinic setting as part of the Health Administration Service. Duty location will be at the Fredericksburg Health Care Center, Fredericksburg VA. Perform duties related to receipt, intake and compiling of health and administrative information.
The incumbent will interface with several personal computer (PC) applications as well as numerous VHA applications (such as Microsoft programs, VISTa, Electronic Health Record, and scheduling systems).
The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, BHIP or other specialty care setting that is complex in nature and requires coordination of care such as but not limited to oncology, SCI, MST).
Major duties include, but are not limited to: Incumbent uses scheduling software in accordance with VHA directives and established business rules to schedule appointments for Veterans, which include all of the following, but not limited to: Clinic visits (New, Established, Consultations, Procedures) which will include scheduling software components such as queues, orders, and referrals. Advises clinical staff on current administrative processes.
Incumbent is responsible for answering phones, greeting patients, checking patients in for appointments, relaying messages to appropriate staff, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
Assignments at this level include but are not limited to scheduling, canceling, re-scheduling appointments and /or referrals; entering no-show information; monitoring appointment requests from multiple sources; participating in huddles with other MSAs and /or clinic staff to determine the daily needs of clinics.
Incumbent uses approved Electronic Health Record (EHR) in conjunction with approved scheduling software to view, process and schedule orders, Radiology Orders and referrals by interpreting and verifying provider and patient requests, which may also include but not limited to, receiving, and entering documentation into EHR in accordance with VHA policies and directives.
Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. This includes specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines.
Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that schedules are closely monitored o effectively support the needs of the clinics. Performs other duties as assigned. Work Schedule: Monday-Friday, 8:00-4:30 pm Permanent Change of Station (Relocation Assistance): Not Authorized Telework: AD-HOC only Virtual: This is not a virtual position. Functional Statement #: N/A Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Pauline.Stewart@va.gov · (919) 354-9296 X129296
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $57736 – $75059/yr.
Applications close on 2026-10-13.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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