The incumbent serves as a Lead Advanced Medical Support Assistant (AMSA) in Care in the Community (CITC) at the Martinsburg VA Medical Center in Martinsburg, WV. The incumbent's work impacts the administrative aspects of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
Functions or Scope of assigned Duties: The Lead AMSA is responsible for the coordination of AMSA assignments and workflow found in the Care in the Community (CITC) unit. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: Assuring coverage of all areas of responsibility.
Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules. Orienting and providing on-the-job training for new employee and current employees. Ensuring all training requirements are met; organizing the work structure in assigned areas.
Acting as liaison between AMSA, patients, and other interdisciplinary staff in order to resolve day to day conflicts. Other duties as assigned. Work Schedule: Monday thru Friday 8:00am to 4:30pm Telework: Ad Hoc. Virtual: This is not a virtual position. Functional Statement #: 25379F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
JEAN.FULI-JONES@VA.GOV · 304-263-0811 X7712
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $58822 – $76471/yr.
This position is eligible for telework.
Applications close on 2026-10-19.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-16 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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