OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent serves as a Medical Support Assistant in Behavioral Health at the Harry S. Truman Memorial Veterans Hospital. The incumbent provides primary oversight of all clerical schedulers in the Service and the MSAs who provide 'front line' customer assistance at the clinic front desk and/or over the phone.
The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. He/She also serves as the primary support/consultant for AMSAs who need assistance with scheduling practices and management of health and administrative information. The duties include but are not limited to: Monitors and makes work assignments, provides input performance, and resolves daily workplace issues. Assures coverage of all areas of responsibility.
Conducts ongoing reviews to ensure quality of work. Provides on-the-job training for new and current employees to ensure all training requirements are met. Acts as liaison between AMSA and staff in order to resolve day to day conflicts. Plans and organizes work with general assistance from the supervisor. Routinely communicates with physicians, case managers, and other allied health professional staff. Reports backlogs and difficulties in meeting deadlines.
Work Schedule: 7:30am-4:00pm, Monday-Friday Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higher if using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. There is no education substitution for the GS-7 grade level.
adrienne.walker2@va.gov · 757-769-2810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $58193 – $75653/yr.
Applications close on 2026-09-30.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →