Serves as a Lead Medical Support Assistant, providing guidance, workload coordination, and training for staff in Community Care. Reviews assignments, ensures timely consult and authorization processing, resolves workflow issues, and supports interdisciplinary teams. Acts as a key resource on Community Care programs and systems to ensure efficient, patient-centered service delivery.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include, but are not limited to: Managing and balancing workload for Community Care operations, including consults, authorizations, and scheduling. Providing technical guidance, staff training, orientation, and developing SOPs and training materials. Monitoring workflow, resolving issues, and ensuring compliance with VA policies and performance standards.
Serving as a subject-matter expert on Community Care programs, systems, and consult management processes. Conducting audits, quality reviews, and performance improvement activities to support program effectiveness. Coordinating with interdisciplinary teams to support timely, patient-centered care and accurate documentation. Running reports, analyzing data, and supporting process improvement and operational efficiency initiatives.
Work Schedule: Full-time, Monday - Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m. Telework: Position is eligible for Situational (ad hoc) Telework with supervisory approval on an occasional, non-routine basis. Virtual: This is not a virtual position. Functional Statement #: PD53372F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Important: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $54236 – $70508/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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