The Physical Medicine and Rehab Service is seeking a full-time Lead Medical Support Assistant for the Ralph H. Johnson VA Medical Center, in Charleston, South Carolina.
Total Rewards of a Allied Health Professional This position islocated at the Charleston VA Medical Center in Physical Integrated Medicine Service and reports to the Administrative Officer of PIMS.
The incumbent performs a variety of advisory and technical duties, including receiving and scheduling requests for C&P examinations, clinic receptions, providing administrative support to the clinical staff that performs C&P, and Registry exams, communication with different Veterans Benefits Administration (VBA) offices and VA Regional Offices, and Veteran Appeals office.
Typical duties may include, but are not limited to: Receives all requests (2507's) initiated from VBA (including appeals board) or DoD(IDES) for C&P examinations, prepares the request for initial review/orders by the clinician, and delegate to assigned PSA/MSA clerks for scheduling of appointments into the decentralized hospital computer program (DHCP). All addendum/medical opinion/claim file review 2507's will be given to the Health Technician to process.
Will serve as a backup to administrative staff who are on leave to include scheduling appointments and notifying veterans by mail and/or telephone of the appointment(s). He/she assures that the veteran/service member is given appropriate instructions for reaching the exam site and for completing any testing that may be required. Monitor clinic availability for all of the PIMS providers to assure there is availability within 14 days.
Advises the supervisor of any scheduling problems. Review and monitor administrative staff to ensure appointments are scheduled according to the VHA national mandate. Responsible for triaging all 2507's received from Regional Office (RO) by determining exam types, contacting the RO for clarification of exam types and assessing request for "expedite" requirements, length of appointment.
Solely responsible for tracking and expediting Integrated Disability Examination System (IDES) service members and keeping DOD informed of the progress. Utilizes all Compensation and Pension and Coordinator menus in order to pull and work various reports in order to follow upon aged pending exam requests, opinion only, track diagnostic exam results, expedited exams. correspondence that has not been acknowledged by Veteran within 14 days.
Responsible for requesting and setting up clinics for all new examiners as well as configuring clinics due to canceling and rescheduling for sick calls and vacations. Administrative Liaison between Medical Examiners, Health Technicians and administrative staff in order to resolve day to day conflicts. Advises clients on special programs. e.g. Agent Orange.
Persian Gulf, Ionizing Radiation, Women's Health, etc., and coordinates referrals in a manner that avoids unnecessary referrals to other administrative program managers. Work Schedule: Monday - Friday, 7:30am - 4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: FS 67302 Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52719 – $68536/yr.
Applications close on 2026-10-26.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-21 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →