This position provides Medical Administrative Support to Health Administration Service, and is an integral member of the Health Administration Service team to effectively carry out day to day administrative operations of the clinic. The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistant (MSA) to include Medical Records and ROI, Specialty Call Center, Patient Services Assistant and/or Program Support Assistant (PSA) staff and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative. Patient care is delivered in a team-based model known as the teamlet.
Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse/Licensed Vocational Nurse and a primary care provider. The Lead MSA will monitor and make work assignment for all MSA's and provide input on performance, resolve daily workplace issues and maintains efficient workflow.
Assignments at this level include but are not limited to: assuring coverage of all areas of responsibility, conducting ongoing audits to ensure compliance with VA guidelines, timely completion of assignments, and generating various Eligibility reports.
Lead Eligibility MSA monitors enrolled patient data base information on a regular basis to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law. The Lead Eligibility MSA comes under the direct supervision of the Chief Patient Administration Section.
The employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete the major duties and responsibilities of this position. The Lead Eligibility MSA is responsible for reporting backlogs, difficulties in meeting deadlines, etc to the supervisor.
S/he routinely communicates with providers, care managers, and other allied health professionals using sound interpersonal skills, and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations, and performs duties in such a manner that only minimal supervision is required. Other duties as assigned.
Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
MARIA.ESPINOSASOLIS@va.gov · 909-850-1812
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56960 – $74050/yr.
Applications close on 2026-09-09.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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