VA Ann Arbor Healthcare System (VAAAHS) is seeking a Lead Medical Support Assistant to work at their Toledo, Ohio Community Based Outpatient Clinic (CBOC). The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
Major Duties of this position will include, but are not limited to: Responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. Assist the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
Ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; Creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
Assuring coverage of all areas of responsibility; Conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; Providing guidance to staff members to include changes in policies and procedures; Distributing and balancing workload; Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; Organizing the work structure of his/her assigned areas; and acting as liaison between MSAs and other staff in order to resolve day to day conflicts.
Work Schedule: Monday - Friday, 07:30am 4:00pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91465A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
A transcript is required if basing any or all qualifications on education to meet minimum qualifications.
miguel.aguilar@va.gov · (559) 241-6665
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $55240 – $71814/yr.
Applications close on 2026-09-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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