Incumbent assists the Customer Service Ambassador/Patient Transport Supervisor in the day-to-day Customer Service/Patient Transport Program operations, managing workload of employees, volunteers and work studies assigned to the program, ensuring all patients and visitors have the best and safest possible experience while at VACCHCS.
The incumbent has the knowledge; experience and skills that demonstrates the ability to coordinate a high volume of requests throughout the medical center.
Major duties and responsibilities include, but not limited to: Day to day operations; on-site events; and community events, contacts are with Veterans, family members, visitors, dignitaries, public officials, community members and leaders, front line staff from clinical and non-clinical services, Service Level Advocates, first-line supervisors and Police service.
Responsible for assisting supervisor in planning and organizing the assignment and oversight of subordinate staff to accomplish agreed upon objectives. Dealing with complex and overlapping issues for all VA beneficiaries including VA employee at all levels, Volunteers, Work Studies, Veterans, visitors, dignitaries, community partners all within a complex, academically-affiliated Health Care System.
Adhere to more specific guidelines, policies and procedures as directed by Supervisor, Assistant Chief and Chief. Applying evaluative methods and techniques to issues concerning the efficiency and effectiveness of program operations and making recommendations for programmatic improvements, changes, and updates.
Assist and help provide support for other CDCE programs outside of the Customer Service/Patient Transport Program, to include but not limited to the recruitment and processing of volunteers and work studies, onsite & community events. Responsible for assisting supervisor in planning and organizing of all activities and staff in the Customer Service/Patient Transport Program for all clinical and non-clinical services, Veterans, patients, and visitors.
Assist in oversight of the Customer Service/Patient Transport staff who provide a channel through which Veterans can seek solutions to problems, concerns, unresolved needs. and receive safe and timely transport via shuttle, wheelchair. or gurney throughout the medical center.
Help ensure the patient's needs, and those of their family members, are anticipated and met from the time of arrival at the healthcare facility to their departure, to include coordinating parking lot shuttle cart rides, wheelchair transport throughout the facility. Work Schedule: Full time, Monday-Friday, 8:30am to 5:00pm Telework Eligible: Not a telework position. Virtual: This is not a virtual position.
Position Description/PD#: Lead Patient Relations Assistant/PD02601A Financial Disclosure Report: Not required
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
stephanie.davis19@va.gov · 415-221-4810 X21159
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45638 – $59329/yr.
This position requires a Other security clearance.
Applications close on 2026-09-17.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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