The VISN 8 Clinical Contact Center (CCC) is seeking an experienced and dynamic Lead Pharmacy Technician. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. The CCC is a 24/7 operation that provides virtual healthcare assistance to Veterans through the utilization of triage nurses, Practitioners, Pharmacist and administrative staff.
The Pharmacy Contact Center Lead Technician in the CCC will provide and support clinical and pharmacoeconomic activities as assigned. Primary duties include but not limited to: Receives telephone calls from and responds to veterans, their family members and/or legal representatives regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities.
Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions. Transfers identified patients to a Pharmacist or supervisor, for further evaluation, if needed. Reviews patient medical record and medication profiles to identify situations of poly-pharmacy and/or abnormal laboratory findings. Reports identified patients to a Pharmacist.
Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner. Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests. When appropriate, handles all refills, return-to-stock, and partial fill patient needs.
Under the supervision of a pharmacist, provides supplemental information concerning operational issues or the need for therapy compliance. Professionally handles issues escalated from team members and follows guidelines to address the issue appropriately. Is prompt in answering and dealing with telephone calls, supports the goal of obtaining first call resolution. Maintains National Pharmacy Technician Certification. Leads the training of new staff.
Provides training and encouragement for team members not meeting organizational goals. Participates in continuous daily improvement and VISN CCC initiatives. Completes additional duties as assigned. Work Schedule: Monday - Friday, 8:00am to 4:30pm (hours may very based on needs of the service and holiday coverage) Telework: Available, candidate may be granted telework.
For days not approved for telework, the candidate MUST be able to report to a facility location within the VISN 8 service area. Virtual: This is not a virtual position. Functional Statement #: 10056F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Michael.Markham@va.gov · 254-778-4811 X150406
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $55882 – $72644/yr.
This position is eligible for telework.
Applications close on 2026-10-22.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-15 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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