About the position: This position is Non-appropriated Fund (NAF) and is located at the Schilling Community Center on Kadena Air Base, Okinawa.
Works directly for Information Ticket and Travel Manager with the financial and administrative operations of Kadena ITT's Local Tour, International Tour, and Ticket Programs. Leads three or more NAF Recreation Aids and Assistants on a regular and recurring basis.
Responsible to Supervisor for ensuring work assignments are carried out, maintaining a current knowledge and answering questions of other employees on procedures, policies, directives, and obtain needed information or decisions from Supervisor on problems that come up. Provides on the job training to new employees in accordance to established procedures and practices.
Instructs employees on specific tasks and job techniques and make available written instructions, reference materials and supplies. Resolves simple, informal complaints of employees and refer others to supervisor. Assists Recreation Specialist with various personnel and vendors (both American and Japanese) in the planning and organizing of local tours to include preparing itineraries, logistical support, and Kadena ITT bus fleet schedule.
Assists in researching and gathering information for future tour and travel locations. Makes recommendations to the Information Ticket and Travel Manager, to include planning, developing and administering of a comprehensive and diversified year-round tour and travel program. Coordinates programs with marketing and publicity to promote hotel reservation, local tours, airport transportation, tour schedules and travel information.
Assists customers in making hotel reservations, providing local and international travel information, and aiding customers with individual travel plans. Prepares and safeguards cash receipts and prepares daily cashier's report. Makes bank deposits as required. Performs as a tour guide or tour escort. May on occasions assist in driving a 15 PAX vehicle to support airport transportation services. Records and tracks daily tour sales.
Responsible for the preparation of afteraction financial reports on all tours. Evaluates programs to ensure customer satisfaction. Resolves customer concerns and conflicts in accordance with guidelines according to program requirements. Supports the Information Ticket and Travel Manager through training of tour guides who assists with tours. Performs other related duties as assigned.
If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13087793
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.
This position is with Pacific Air Forces, Department of the Air Force.
The posted pay range is $17.33 – $21/hr.
Applications close on 2026-10-20.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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