WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Taxpayer Services Service Center - Andover Accounts Management REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Major Duties Lead Duties Serves as a Lead Tax Examining Technician responsible for coordinating, distributing, and monitoring the workflow of a group of employees performing tax examination work.
Assigns, balances, and tracks workload in accordance with established priorities, program goals, and workflow requirements to ensure equitable distribution and timely completion of assignments. Monitors inventory and workflow conditions, identifies trends or problem areas, and communicates operational issues to management.
Reviews completed work for accuracy, completeness, and adherence to established procedures and quality standards; provides constructive feedback, amends or rejects work not meeting standards, and elevates significant or recurring issues to the supervisor.
Maintains current knowledge of applicable policies, procedures, and directives in order to serve as a technical authority to employees; answers questions, provides guidance on work processes, and advises on the interpretation of procedures and resolution of complex or unusual cases. Conducts on-the-job training and assists with classroom instruction to support employee development, improve performance, and ensure consistent application of procedures.
Provides ongoing coaching and mentoring, identifies training needs, and supports the development of employee skills and competencies. Provides input to the supervisor on employee performance, progress, and training needs, and reports conduct or disciplinary issues as appropriate. Resolves routine, informal employee concerns and refers more complex or sensitive matters to the supervisor.
Performs limited administrative and operational support functions in the absence of the manager to ensure continuity of operations within established guidelines, and recommends personnel actions such as recognition of outstanding performance and process improvements. Technical Duties Applies established procedures, guidelines, and regulations to review, analyze, and process tax returns and related documents.
Identifies errors, discrepancies, and missing information; determines appropriate corrective actions; and ensures compliance with applicable tax laws, rules, and procedures. Resolves a variety of routine to moderately complex cases requiring the application of judgment within established parameters, including interpreting data, verifying information, and making necessary adjustments.
Reviews and analyzes more complex or sensitive cases and independently determines appropriate actions with limited direction. Utilizes applicable systems, tools, and reference materials to complete assignments accurately and efficiently while meeting quality and production standards. Provides technical assistance to less experienced employees by demonstrating work methods, explaining procedures, and supporting the accomplishment of work assignments.
Performs other related duties as assigned. Factor 1: Knowledge Required The position requires thorough and comprehensive knowledge of tax examination processes, procedures, and regulations applicable to the assigned program area sufficient to independently perform the full range of technical work while guiding others.
This includes knowledge of return processing, error resolution, adjustment procedures, and applicable Internal Revenue Code provisions to identify discrepancies, determine appropriate corrective actions, and ensure accurate and timely case resolution, including more complex or non-routine situations.
In addition, the position requires practical knowledge of team lead principles and practices, including workload distribution, workflow coordination, quality review, coaching, and monitoring of work in progress, sufficient to ensure timely and accurate accomplishment of program objectives.
The incumbent applies this knowledge to balance competing priorities, assign work based on employee skill levels, ensure consistent application of procedures, and maintain production and quality standards. Knowledge of organizational functions, workflow processes, reporting requirements, and administrative policies is required to support the supervisor, maintain operational continuity, and perform limited supervisory support duties.
The work also requires knowledge of training methods and techniques, as well as effective oral and written communication skills, to provide on-the-job instruction, respond to technical inquiries, and facilitate employee development. STANDARD POSITION DESCRIPTIONS (SPD): PD92034 Visit the IRS SPD Library to access the position descriptions.
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $63291 – $82275/yr.
This position is eligible for telework.
Applications close on 2026-10-05.
This is a Tour of Duty: Swing Shift, Monday-Friday, 40 hours per week, hours to be determined. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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