Position Title: Lodging Clerk Department: Department of the Air Force Agency: Air Education and Training Command (AETC) / 56th Force Support Squadron (56 FSS) Location: Fort Tuthill Off-Base Recreation Area - Flagstaff, AZ Pay Scale & Grade: NF-0303-01 (Non-appropriated Fund) Work Schedule: Flexible (Shift work including weekends, evenings, and holidays) Physical Demands: Walking, standing for extended periods, and light lifting (up to 25-35 lbs)
As a Lodging Clerk (NF-01), exceptional customer service is your highest priority. Your primary duties include: Guest Reception & Reservations Receive and confirm lodging reservations via phone, email, online systems, and in-person walk-ins. Register arriving guests, assign cabins, yurts, and campsites, issue room keys, and verify military/patron eligibility criteria. Provide warm, courteous greetings and escort guests to accommodations when needed.
Answer guest inquiries regarding facility amenities, local Flagstaff attractions, weather conditions, and outdoor recreation equipment. Oversee the lost-and-found program and ensure prompt resolution of guest questions or service requests. Front Desk & Property Administration Utilize property management software to maintain current guest folios, room assignments, check-in/checkout lists, and backup audit reports.
Maintain clear communication with housekeeping to update room readiness and cleaning schedules in real time. Inspect, record, and route facilities maintenance tickets promptly to ensure resort facilities stay in pristine condition. Maintain a clean, organized, and inviting front desk counter, reception area, and guest lobby. Perform nightly audit procedures and reconcile electronic payment terminals.
Financial Management & Cash Handling Calculate, post, and reconcile guest room rates, sundry merchandise sales, and service charges. Accept payments (cash, credit, or debit), provide correct change, and present itemized statements at checkout. Balance daily transactions against control records, maintain cash registers, and prepare daily cashiers' and consolidated activity reports.
Follow strict Air Force Non-appropriated Fund (NAF) financial safeguarding protocols and cash handling standards. Sundry, Hospitality & Beverage Services Stock, display, and sell convenience store goods, fire wood, retail items, and regional souvenirs. Brew and serve specialty coffee beverages during designated morning hours. Pour and serve craft beer and wine from tap during established social hours, adhering to all Dram Shop and responsible beverage service guidelines.
Keep the coffee bar, tap beverage area, and guest seating areas sanitized and spotless. Assist patrons with recreational rental equipment checkouts and returns as required. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13088483
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Benefits Not Applicable (N/A) Explanation: Because this is a flexible, non-guaranteed-hour Non-Appropriated Fund (NAF) position, it does not carry eligibility for federal employee benefits.
Full federal benefits details →
This position is with Air Education and Training Command, Department of the Air Force.
The posted pay range is $18.35 – $18.35/hr.
Applications close on 2026-10-28.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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