The position is located in the Division of Innovation and Improvement, Office of Quality at Rockville, MD. The incumbent will be responsible in increasing the internal and/or external customer experience of the programs, services, and departments they work in. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Develops and implements programs to increase quality improvement capacity in the Indian health system. Leads change management for practice transformation to embrace new models of care delivery and to enhance efficiency of the care delivery process, develops and implements programs to promote the implementation of the patient-centered medical home mode of care.
Develops and implements programs to promote a competent health care management staff to include coordinating training and support resources for standardized position descriptions and competencies for management staff, standardizing management tools and resources, provides leadership development and skill-building and facilitates change management to support quality assurance and quality improvement. Build understanding within Federal programs and services.
Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making. Bring together the right people and supporting culture to develop strategies for improving customer experience and plan for achieving measurable outcomes.
Act as a relentless entrepreneur driving opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support. Work alongside colleagues to embed human-centered design practices so that others can both benefit from these approaches and learn for sustainable change.
Perform a variety of complex management analysis assignments where the employee applies qualitative and quantitative methods to the analysis and evaluation of administrative operations, organizations, and management practices to determine their efficiency and effectiveness.
There are no education requirements.
Arlene.Big@ihs.gov · (240)463-1740
This position is with Indian Health Service, Department of Health and Human Services.
The posted pay range is $121785 – $158322/yr.
This position requires a Other security clearance.
Applications close on 2026-09-25.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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