This position is in the National Call Center (RCC), Salt Lake City, Regional Office (RO).
The incumbent serves as a Management Analyst and member of the professional staff for the Salt Lake City RO National Call Center Manager (RCCM) and is responsible for conducting evaluative studies and serving as a consultant to the RCC RCCM on pertinent issues associated with the effectiveness and efficiency of Salt Lake City RCC operations as they relate to the delivery of benefits and service to Veterans.
Specific duties include: Conducts continuing and periodic studies involving compilation and analysis of data for purpose of evaluating the effectiveness of the Regional Call Center's operations. Conducts management audits, surveys, and systematic reviews of operations in order to ensure that established policies, practices and procedures are effectively implemented.
Prepares graphs, charts, and other audio-visual displays depicting RCC program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the VARO. Reviews, analyzes and evaluates reports and statistics to advise on trends, out-of-line situations, and anticipated needs. Coordinates incoming data from a variety of sources.
Coordinates the review process of all incoming and outgoing deliverable from the RCC. Reviews documents, reports, and/or applications for omissions and inconsistencies. Participate in the composition of complex correspondence or other written work for external, high-level officials. Independently identifies and performs special studies to assure compliance with directives and quality standards. Serves as liaison between the RCC, OFO, BAS and any outside organizations.
Promotion Potential: None Work Schedule: Monday -Friday, 8 a.m.- 4:30 p.m. MST Compressed/Flexible: Not Available Telework: Not Available, this is a Remote position Virtual: This is not a virtual position. Position Description/PD#: Management Analyst; PD38639A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required This announcement is being limited to the first 75 applications received.
The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 75 at 11:59 p.m. (EST), whichever comes first.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.
However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
This position is with Veterans Benefits Administration, Department of Veterans Affairs.
The posted pay range is $63795 – $82938/yr.
Yes, this position is fully remote.
This position requires a Other security clearance.
Applications close on 2026-11-04.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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