WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services - PMPA Branch, PMPA Coordination, RPB MMDC, PMPA Quality This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services Submission Processing business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Independently leads the assessment of overall objectives and goals of projects and programs within assigned areas. Communicates goals and objectives to executives and management to determine potential impacts on Taxpayer Services operations. Findings and recommendations are considered technically authoritative and normally accepted without significant revision. Conducts complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, and alerts leadership to adverse or disruptive factors. Identifies areas requiring emphasis and recommends improvements to enhance overall efficiency and effectiveness of program operations (i.e. data analysis, position analysis, technology). Provides technical guidance to staff as needed. Recommends procedural changes to ensure business continuity and operational stability. Prepares resource requirement recommendations to accomplish program goals and manage ongoing projects. Negotiates with managers across various Service components to obtain necessary resources and organizational support. Plans, coordinates, and establishes operating methods and procedures to accomplish project objectives. Directs, as needed, the development and implementation of employee training related to these efforts. Reviews and integrates training initiatives across offices, branches, and sections in a cross- functional manner within Taxpayer Services and other BODs. Prepares and delivers executive-level briefings and comprehensive reports to inform senior leadership of project and program plans, progress, risks, and strategic recommendations. Provides project leadership for enhancements to automated systems , including the addition and expansion of workflows supporting Taxpayer Services operations. Leads enterprise modernization efforts impacting customer service provided by Taxpayer Services and other BODs. Collaborates with internal teams to establish official performance metrics and reporting mechanisms that support executive decision-making and fulfill external reporting requirements. STANDARD POSITION DESCRIPTIONS (SPD): PD26101 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
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Source: USAJOBS.gov — U.S. Federal Government
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