WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operation Support, Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The incumbent serves as a developmental HR liaison to help facilitate human resource actions.
He/she assists higher level HR liaisons in analyzing and evaluation (on a quantitative or qualitative basis) the effectiveness of the management processes and systems, human resources, and strategic planning initiatives within the program office. Conducts analyses and prepares reports on workforce trends i.e. hiring, classification, compensation, employee and labor relations, retirement, and awards.
In tandem with leadership and senior analysts, helps to develop retention strategies, attrition rates and trends, current and anticipated missions, and programs, and provides leadership short-and long-term human capital planning objectives.
The incumbent will address issues as related to the transition plan and develops partnerships with HCO divisions and servicing HR specialists (classification, staffing, benefits and retirement, performance management, etc.,) to identify potential workforce transitions and workforce trend data. Develops and maintains a high level of sensitivity and awareness of management problems involving workflow, performance management issues, organizational structure, and functions.
Conducts appropriate analysis and research into problems and solutions and advises management on actions to be taken to improve operations. Advises senior managers in establishing and maintaining strong organizational structures, improving management methods and procedures, assuring the effective and efficient use of staff.
Attends staff meetings and briefings, documents discussions and follows up on directed/recommended actions and commitments made during meetings/briefings to assure timely completion. As a function of the work, the incumbent is privy to, attends, and takes notes during discussions and meetings, many of which involve confidential/sensitive or pre- decisional matters, including employee discipline/Labor Management discussions.
Aiding management also requires access to confidential/ sensitive information related to such things as reassignments, duty station relocation actions, and awards. STANDARD POSITION DESCRIPTIONS (SPD): PD24502, PD24501, PD24500, and PD24499 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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HCO.TA.Staffing.Team1@irs.gov · 866-743-5748
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $50460 – $145468/yr.
This position is eligible for telework.
Applications close on 2026-11-11.
There are 15 openings for this position.
This is a Tour Of Duty: Monday Through Friday anytime between 6:00 AM and 6:00 PM 40 hours per week position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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