The MRT-ROI reviews, processes & indexes requests for protected health information (PHI). Provides direct customer service to Veterans (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received.
Must possess expertise in all applicable Federal laws, rules, & regulations regarding release of health information & disclose health information in accordance with all laws & regulations governing authorization & disclosure of health information.
Total Rewards of a Allied Health Professional The duties in this position are primarily advisory and technical in nature.
Responsible for evaluating the adequacy of each completed authorization form Screen each request for information to determine urgency and assure that most urgent requests are completed first using established priority systems Greet veterans/visitors, assists them in determining the exact nature of the request and whether the information requested can be released Apply public laws, rules, regulations and exclusions governing confidentiality of the health record Process all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE) or the electronic health record (EHR) Evaluate the validity of each request & determine which information is to be released in compliance with existing laws Receive and/or gives out forms and assists visitors and/or callers with the completion of forms or documents Provide advisory and technical assistance to patients, administrative staff, and professional staff regarding release of information Search records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data Compose responses to routine requests for release of patient information Select and compile information from health records and prepares correspondence, typically using standard form or standard formats for letters Ensure the information released is limited to what is specifically authorized and to the person or agency designated to receive it Compose detailed explanations in response to correspondence received Resolve conflicting or inconsistent information found on initial requests Reply to vague, incomplete, or ambiguous inquires by independently recognizing issues, topics, or problems Process Social Security requests for health information using ROI software Complete and process routine release of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives Receive, index, and assign appropriate document type to health and administrative information, as assigned, for incorporation into the correct patient's record in the computerized patient records system (CPRS) Receive incoming documentation from professional, technical, and administrative personnel in all levels of operating elements Ensure all necessary health/administrative information is integrated into CPRS through Imaging software Perform other duties as required or assigned and must be flexible to undertake a variety of miscellaneous duties as assigned by the Supervisor Work Schedule: Monday-Friday 8AM to 4:30PM Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: 56307A, 56308A, 56309A Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
V19USAJOBS@VA.GOV · 719-227-4600
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $36409 – $59031/yr.
Applications close on 2026-09-21.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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