The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model in Community Care. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community care resources.
FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: The AMSA develops and/or maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and community providers (e.g., communicate with community medical facilities; release appropriate medical information to community providers, collaborate with the patient and VA Care team; notify patients of approved care; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up individual case load; authorizing care in the community, with fiscal responsibility as a driving force; obtaining results (in the form of requested records) and alerting provider. Performance is judged in terms of overall effectiveness of the operation through broad general objectives and community care metrics, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary care delivery model. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent. Work Schedule: Monday-Friday 8am-4:30pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Glenda.Abfalter@va.gov 3202556480 X5201
Source: USAJOBS.gov — U.S. Federal Government
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