The incumbents are assigned to the Enrollment & Eligibility and related Business Office section at the Columbia VA Healthcare System at the following locations: Columbia, Greenville, Sumter, Orangeburg, Spartanburg, Rock Hill, Anderson, and Florence County. The goal of these positions is to perform a variety of administrative duties that facilitate an effective workflow for the clinical staff.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Eligibility & Enrollment Operations Conducts comprehensive VA health benefits application reviews. Verifies eligibility through HEC, VIS, MPI Toolkit, and related systems. Processes enrollment applications and updates eligibility status. Performs follow-up on pending or unverified eligibility data. Reviews and resolves enrollment discrepancies, including HEC alerts.
Registers and enroll patients per VHA guidelines. Updates demographics, insurance, military service, and income information. Assists Veterans with VHIC identity verification and card issuance. Coordinates information with Beneficiary Travel, Community Care, My HealtheVet, and VBA. Scheduling & Consult Coordination Schedules, cancels, and manages patient appointments using VHA directives. Manages consults, recall lists, and ISS workflows.
Performs mandated contact attempts for consults. Cancel consults when appropriate and ensures documentation for consults older than 90days. Educates Veterans regarding VA versus community care wait times. Executes same-day consult actions using DST and consult toolbox. Communication & Customer Support Screens inbound calls and determines required actions. Provides routine administrative assistance and resolves issues.
Elevates complex concerns to supervisors or appropriate service lines. Communicates clearly, respectfully, and promptly with Veterans and staff. Coordinates transportation and travel concerns with Veterans Transportation Service. Data Integrity & Documentation Management Enters, reviews, and verifies health eligibility and demographic data. Resolves discrepancies using IEMM and other reporting modules. Extracts medical information for patient education while following HIPAA.
Ensure proper route of documents to HIMS for scanning. Generate or assist with required administrative data reports. Work Schedule: Monday - Friday, 8:00am - 4:40pm. Work Schedule subject to change based on agency needs. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 63467F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Brian.Strike@va.gov · 603-624-4366 X205067
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $49711 – $64623/yr.
Applications close on 2026-10-14.
There are 3 openings for this position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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