The incumbent serves as a Medical Support Assistant (Advanced) (AMSA) within the Fargo VA Health Care System. The AMSA provides clerical administrative support in the coordination, care, and treatment provided to patients throughout Mental Health services.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include (but not limited to): Follows the current VA Scheduling Directive and Minimum Scheduling efforts. Greets and check-in patients, assists patient with mobile check-in if needed; gathers medical information if needed. Refers patients to the appropriate member of the health care team as needed. Reports backlogs, difficulties in meeting deadlines, and uncooperative physicians.
Identify customer's concerns, performs the tasks required to resolve the issues accurately and timely, and follow up as necessary to ensure a satisfactory resolution. Monitors copying and faxing; answers and routes incoming phone calls. Checks recall reminder lists to avoid delinquencies; prepares for clinics-including printing appointment and clinic lists.
Maintains medical charts: generates patient workload reports and monitors activity; serves a technical advisor and liaison (VISTA, CPRS, VSE, IPPS, etc.,); responds to secure messages; responds to appointment requests through VAOS. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
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marquell.steed@va.gov · 702-334-7190
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2026-10-13.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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