This Medical Support Assistant (Advanced) position is located in the Access & Office of Community Care (AOCC) section at the Birmingham VA Medical Center. The primary responsibility of this position is to ensure seamless coordination of patient care and appointments. Occasional travel of up to 25% is required for this position.
Thank you for your interest in the Medical Support Assistant (Advanced) position at the Birmingham VA Community Care Service. We will evaluate your application and responses to determine if you are among the best qualified for this position. This is a Medical Support Assistant (Advanced) level and plays a critical role in providing administrative and technical support for the Community Care Program (CC).
Major duties include, but is not limited to: Schedules Veteran appointments with community providers using HSRM or other software scheduling options. Uses established business rules to schedule appointments for Veterans which include non- VA clinic visits and consultations. The candidate collaborates, communicates, follows set priorities, and organizes assigned work to meet deadlines, ensuring compliance with established processes, policies and regulations.
Performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Candidate must demonstrate knowledge of the technical health care process as it relates to access to care; communicate with Community Care providers to ensure they accept VA patients and payments.
Process consults following the Access and Office of Community Care procedures and guidelines and adhering to VHA Directive 1232, the Field Guidebook, Consult Business Rules SOP, Consult Timeliness SOP, and Minimum Scheduling Efforts SOP. At the advanced level, the employee demonstrates the ability to provide training to new staff onboarding in Community Care by utilizing the shadowing method.
Contacts Veterans by telephone to validate consult requests and coordinates appointments with community providers based on the Veteran's preference, as appropriate. Be able to effectively plan, carry out tasks, and handle problems or deviations independently in their daily work assignments. Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner.
Provides the customers with consistent information according to established policies and procedures. Work Schedule: Monday- Friday. 8:00am - 4:30pm. Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 62962F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Jacqueline.Dunn1@va.gov · 404-321-6111 X122098
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $54207 – $70468/yr.
Applications close on 2026-11-09.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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