This position serves as an Advanced Medical Support Assistant above the full performance level within the Administrative Section of Mental Health / Behavioral Medicine at the Central Texas VA Health Care System (CTVHCS). The primary purpose of this position is to serve as an AMSA assigned to outpatient clinics. The AMSA position is a fundamental role within the Veterans Health Administration (VHA) Patient Centered Medical Home Model Transformation Initiative.
Major duties include, but are not limited to: Collaborating closely with the MHBM team, the AMSA evaluates clinic appointment availability, ensuring schedules are meticulously monitored and adjusted as needed to meet clinic demands.
Additional responsibilities include processing incoming patient messages via My HealtheVet and coordinating with the care team when needed, participating in team huddles and meetings to manage, plan, and enhance patient care through information sharing and collaboration with the interdisciplinary team, prioritizing tasks and deadlines, and modifying workflows to accommodate the needs of both the team and patients.
Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA. The incumbent is responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection. The AMSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
Responsible for printing the medication reconciliation program, routing slips and confirming with the patient that pre-registration is completed including demographic and insurance information. Schedules appointment with patient. Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record.
Scans and indexes materials accordingly into CPRS VistA Imaging, on a timely basis and within established guidelines, and makes the proper disposition of documents. The incumbent will review the quality of scanned documents to ensure integrity of scanned images.
Receives telephone calls and visitors to the VA, (i.e., patients, families, and friends of patients) regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments. Must work in a multi-screen computer environment being able to use scheduling system and electronic medical record screens bilaterally.
Work Schedule: Monday - Friday 0730 - 1600; 0800 - 1630; 0830 -1700 Virtual: This is not a virtual position. Functional Statement #: 55656F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Basic: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial- level Board or Department of Education. Grade Determination: No education substitution for experience
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50021 – $65027/yr.
This position requires a Other security clearance.
Applications close on 2026-11-10.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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