The incumbent serves as a Medical Support Assistant (Advanced) within the Patient Administrative Service (PAS). This position provides Outpatient and Inpatient administrative services to Veterans residing in the Primary Service Area of the Edward Hines, Jr. VA Hospital System. This health care system includes the Aurora, Hoffman Estates, Joliet, LaSalle, Kankakee and Oak Lawn Community Based Outpatient Clinics (CBOCs). The Edward Hines Jr. VA is a 1A complex facility.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include, but are not limited to: Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Coordinate with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results, manage a system for follow-up care such as consults, tests, etc.).
Process incoming patient secure messaging through MyHealthyVet and coordinate with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Identify incomplete encounters and communicates findings to providers, as needed, assist the team to reinforce the plan of care and self-help solutions. Enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
Manage patient systems to verify and validate accuracy and resolve issues; evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files, activating printers, inserting and deleting text, formatting letters, reports, and memoranda, and transmitting and receiving e-mail. Locations: Aurora VA Clinic 161 South Lincolnway, Suite 120. North Aurora, IL 60542. Joliet VA Clinic 1201 Eagle Street. Joliet, IL 60432. LaSalle VA Clinic 4461 North Progress Village. Peru, IL 61354-1109.
Oak Lawn VA Clinic 10201 South Cicero Avenue. Oak Lawn, IL 60453. Edward Hines Jr. VA Hospital 5000 South 5th Avenue, Hines, IL 60141. Work Schedule: Varies by location, tour of duty is subject to change based on the needs of the Agency. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 10667F Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.
IMPORTANT: High school diploma or transcript (including homeschooling) or, General Education Development (GED) certificate or Proficiency certificate issued by a State or Territorial Board or Department of Education or Post-high school education must be submitted with your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Patricia.Reynolds@va.gov · 727-710-2678
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50762 – $65990/yr.
Applications close on 2026-11-02.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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